Technical support issues
Since launching nationwide late last year, GameSense – the company's innovative responsible gambling program – has already sparked more than 160,000 conversations with guests. By implementing GameSense, responsible gambling education and support is integrated into MGM Resort's industry-leading guest service culture. It's all designed to help guests make informed decisions and keep gambling fun.
GameSense comes alive through personal interactions between guests and trained staff based at each property's M life Rewards desk. In addition to speaking to trained employees, guests are also using interactive GameSense touchscreens and picking up educational materials and other resources.
"GameSense is already transforming how the industry approaches responsible gambling, and MGM Resorts is at the forefront of driving the conversation and responsible gambling culture. The tremendous – and growing – number of responsible gambling interactions is truly unprecedented and unlike anything the industry has ever seen," said Alan Feldman, Executive Vice President of Global Industry Affairs. "GameSense builds stronger, more sustainable relationships with our guests by teaching them how to keep gambling fun. As gambling grows as a mainstream entertainment option around the world, GameSense ensures responsible gambling gets an equally mainstream discussion."
This March marks the National Council on Problem Gambling's 14th annual Problem Gambling Awareness Month. This year's theme, "Have the Conversation," is especially fitting as GameSense helped ensure the conversation about responsible gambling is reaching more guests and players than ever before.
Developed and introduced in 2009 by BCLC, British Columbia's provincial gambling corporation, GameSense was first licensed in the U.S. by the Massachusetts Gaming Commission. MGM Resorts was introduced to GameSense by the commission during the development of MGM Springfield. After reviewing the program, MGM Resorts decided to modify GameSense and integrate the program into its properties nationwide. The program was introduced with the company's Las Vegas Strip properties in October and expanded nationwide in December.
As part of its GameSense agreement, MGM Resorts also committed to funding $1 million over five years for responsible gambling research. This includes a partnership between BCLC, MGM Resorts, and the University of Nevada Las Vegas' (UNLV) International Gaming Institute.
Tuesday, December 19, 2023