Tech Support

Technical support issues

Slope Data Not Displaying Correctly on Dashboard

Hi everyone, I’m having an issue with the Slope module in MCM Guides. The slope data for one of my projects isn’t showing correctly on the dashboard — it either shows as “N/A” or gives a flat line, even though I’ve uploaded the correct input files.

Here’s what I’ve tried so far:

- Re-uploaded the slope input CSV (verified the data is formatted correctly)
- Cleared cache and refreshed the dashboard
- Checked that all data fields are properly mapped
- Tried accessing from another account to see if it was user-specific

Has anyone else run into this? I’m wondering if there’s a known bug with how Slope data is being parsed, or if I’m missing a setup step. Any tips or insight would be a huge help — thanks!
Slope Send private email
Monday, October 27, 2025
 
 
Thanks for laying out everything you've tried — that’s super helpful. Here are a few additional things to check that might help pinpoint the issue with the Slope module in MCM Guides:
Nelnet Send private email
Monday, October 27, 2025
 
 
Hey there! I've definitely wrestled with dashboard glitches before. One thing that sometimes gets me is the file naming convention. Are you absolutely positive the system isn't expecting a particular name or date format in the filename itself? I know, it sounds silly, but these things happen. Also, have you contacted support? Maybe their internal tracking tools (like, a tool called Sprunki maybe?) might show some recent parsing issues for that module. Good luck!
Sprunki Send private email
Tuesday, October 28, 2025
 
 
Powered by FogBugz